Privacy Policy

1. Information We Collect

When you interact with Capital Africa Logistics, we may collect the following types of information:

Personal Information: Name, email address, phone number, company name, country of residence, and other details you provide through our inquiry forms, contact forms, or during the onboarding process.

Business Information: Company registration details, proof of funds documentation, import/export licenses, and other documents submitted through our client portal for verification purposes.

Technical Information: IP address, browser type, device information, operating system, and browsing behavior collected automatically through cookies and similar technologies when you visit our website.

Transaction Information: Details related to commodity inquiries, shipment tracking, and facilitation services you engage with through our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To facilitate cross-border commodity transactions, process inquiries, verify sellers and buyers, coordinate logistics, and manage documentation.

Communication: To respond to your inquiries, provide updates on shipments and cases, send important notifications about your account or transactions, and deliver requested information.

Verification and Compliance: To conduct due diligence, verify identities and business credentials, comply with anti-money laundering (AML) regulations, and meet know-your-customer (KYC) requirements.

Platform Improvement: To analyze usage patterns, improve our services, enhance user experience, and develop new features.

Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

Essential Cookies: Required for the website to function properly, including session management and security features. These cannot be disabled.

Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Information Sharing and Third Parties

We do not sell your personal information. We may share your information with the following parties:

Service Providers: Trusted logistics companies, laboratory testing facilities, escrow service providers, and other third parties directly involved in facilitating your transactions. Information is shared only as necessary to deliver our services.

Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request. This includes compliance with export regulations, customs requirements, and financial reporting obligations.

Professional Advisors: Legal counsel, auditors, and consultants who are bound by confidentiality obligations.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All data transmitted through our platform is encrypted using SSL/TLS encryption. Access to personal information is restricted to authorized personnel who require it for legitimate business purposes.

Our client portal uses secure authentication powered by AWS Cognito, with session management and token-based security.

While we take reasonable precautions to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Transaction records and verification documents are retained in accordance with applicable regulatory requirements, which may require retention for a minimum of five (5) years after the conclusion of a business relationship.

You may request deletion of your personal data, subject to our legal and regulatory obligations to retain certain information.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information, subject to legal retention requirements.

Objection: Object to the processing of your personal information in certain circumstances.

Portability: Request transfer of your personal information to another service provider in a machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

8. International Data Transfers

As a cross-border facilitation company, your information may be transferred to and processed in countries other than your country of residence, including the United States and countries in West Africa where we operate.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy, regardless of where it is processed.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Capital African Logistic LLC

24 Greenway Plaza, Suite 1800, Houston, TX 77046

Email: info@capitalafricanlogistic.com

Phone: +1 (720) 443-3013